We have various shipping methods (EMS, Airmail, E-packet, E-packet light, International Parcel, FedEx, UPS, UGX, etc).
We choose the best shipping method after we receive customer's on-line order.
Shipping rule for reels
All reels are shipped for free to all countries which are supported by EMS.
But the reels provided at special price are not the object for Free shipping.
If your area does not have EMS option, we may charge some discounted shipping cost.
If customer orders reels and Accessories together , FREE SHIPPING is applied as long as the total weight does not reach a certain one.
The total weight become heavier than the certain weight, the difference will be charged.
Shipping rule for rods
The rod the closed length of which is shorter than 149 cm will be shipped by EMS for free.
But the rods provided at special price are not the object for Free shipping.
*If your country does not have EMS option, we will charge the difference.
However, we will charge 2,000 JPY (all countries that have EMS option) for specific rods even if the closed length is less than 149cm.
*If your country does not have EMS option, we will charge the price of the international parcel.
We will charge 8,000 JPY for all rods the closed length of which is over 149 cm because we have to use Cargo (FedEx, UPS, UGX) when we ship that kind of rods.
*We choose the cheapest shipping carrier. From this reason, we usually do not ship the plastic cases.If you choose another one, we might charge you some additional cost.
---Extended Area and Remote Area Surcharges---
Extended Area Surcharge
UPS provides a pickup delivery service in extended, as well as urban, areas.
An additional charge applies for each shipment that is picked up or delivered in an extended area.
Remote Area Surcharge
This surcharge is applied for delivery to or pickup from an area beyond UPS extended areas, which are less accessible for pickups and deliveries (domestic and international services).
If your address corresponds to the statement above, we will contact you.
Please understand that in advance.
*The shipping cost for certain country and area will be estimated by different rule.
Fishing rod cannot be shipped with other goods expect for small goods.
It is packed by a slender hard pipe in order to protect a rod.
We can ship some rods together by one pipe.
The shipping charge may be expensive on this situation .
If you need any information, please e-mail us before placing an order.
Warranty and return policy
Initial defect:
We will replace tackles only if the item has a initial defect and please contact us within 7 days after receiving the item.
If you've used the tackles, we may not guarantee the free replacement.
Return policy
Restrictions of returned goods and exchange
Please let us know within seven days after receiving packing if you want to return the goods.
We refuse the returned goods used once.
We refuse returned items which are not the same conditions when we shipped (e.g. all tags are supposed to be attached).
You have to pay all shipping costs required for returned goods.
We will not repay shipping charges and handling charge.
We will deduct a remittance charge from refund.
We will repay, after receiving returned goods.
We will repay by Japanese yen rate when your payment has been made in USD or EUR.
The rate applied to the refund is an international rate on that day.
If the goods is "Free shipping" product, we will refund the amount after deducting the real shipping cost.
If the Japanese customhouse requires us tax, we will not receive packing.
The packing will be returned to you.
When goods are exchanged
Shipping fee (From You, To Us) Please pay.
Shipping fee (From Us, To You) Please pay.
We refuse returned items which are not the same conditions when we shipped (e.g. all tags are supposed to be attached).
You have to pay all shipping costs required for returned goods.
When returning the item sent by discount shipping., we bill you difference of shipping charges.
Please be sure to write "returned goods" on an invoice.
Regarding the return of reels, please note the following statement.
Reels are the precision instruments. Because of the reason, each reel has a different individuality.<
All the makers we do our business with always check all the items very strictly before they ship their items.Then they ship only the items which they admit there is no problem with fishing with.
You can try to have them investigate the quality of your reel.
However, they will not refund or replace if they do not acknowledge the item is a defective one.In this case, you have to pay all the costs.
There have been a lot of examples that customers complained on the reels which actually are good enough for fishing.Only when your reel has an obvious defect and you cannot fish with it, please let us know.
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