By the influence of CORONA VIRUS(Covid-19), each shipping company raised the shipping cost.
As the result, we also cannot give a reasonable shipping cost include "Free shipping" items.
On this situation, we have to charge some extra cost even if customer order "Free shipping" items.
Please kindly understand this situation.
PLAT.
PLAT will arrange the shipping method which is the safest and the cheapest.
※You can choose the other shipping methods though it depends on the item you order.
Also, we might have to charge you the difference if you choose another shipping method.
※Remote Area Delivery
This surcharge is applied if it is difficult for the deliverers to carry your parcel because of the location.
If your place is the remote area, we might charge you the additional shipping cost.
Thank you for your understanding in advance.
Shipping rule for reels
The shipping charge for reels are free except for some reels (sales items).
PLAT will arrange the shipping method which is the safest and the cheapest.
※You can choose the other shipping methods though it depends on the item you order.
Also, we might have to charge you the difference if you choose another shipping method.
※Remote Area Delivery
This surcharge is applied if it is difficult for the deliverers to carry your parcel because of the location.
If your place is the remote area, we might charge you the additional shipping cost.
Thank you for your understanding in advance.
We might charge the difference if you order some items the shipping charge of which is not free with the free shipping item.
※Extra charge for busy season
Extra costs may be added as global luggage increases.
We write it as "Extra charge for busy season" on the Invoice if the shipping method are DHL or FedEx.
This is requested by each exporter and the exact price will be changed at the time of order.
Please check our Invoice carefully before making a payment.
※
By the increasing shipping cost from DHL or FedEx, we may charge some extra fee even if customer order "Free shipping" reels for some countries .
South America, Africa, Tahiti, Brunei, New Caledonia, etc are included in this area .
Thank you for your understanding .
Shipping rule for rods
The shipping charge for rods except for the sales item and the item which has "Shipping 2,000YEN", "Shipping 3,000YEN" etc on the right of the item name is Free.
PLAT will arrange the shipping method which is the safest and the
cheapest.
The rods the closed length of which is longer than 150cm will be shipped with FedEx.
※You can choose the other shipping methods though it depends on the item you order.
Also, we might have to charge you the difference if you choose another shipping method.
※Remote Area Delivery
This surcharge is applied if it is difficult for the deliverers to carry your parcel because of the location.
If your place is the remote area, we might charge you the additional shipping cost.
Thank you for your understanding in advance.
※Extra charge for busy season
Extra costs may be added as global luggage increases.
We write it as "Extra charge for busy season" on the Invoice if the shipping method are DHL or FedEx.
This is requested by each exporter and the exact price will be changed at the time of order.
Please check our Invoice carefully before making a payment.
We do not ship plastic outer packages to reduce shipping charges.
If you need the package, we have to charge you an extra shipping cost.
Please let us know in advance if you need it.
※
By the increasing shipping cost from DHL or FedEx, we may charge some extra fee even if customer order "Free shipping" reels for some countries .
South America, Africa, Tahiti, Brunei, New Caledonia, etc are included in this area .
Thank you for your understanding .
Shipping service
Delivery is "package drop service" for some countries.
Please be careful the tracking number all time.
Especially, the delivery for USA sometimes have trouble by theft by this shipping service.
If you don't want "package drop service" , you have to pay the extra cost.
Please tell me your request before we send the bill .
International Buyers -Please Note-
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
Please do not regard it as the additional shipping charge. It is the cost the customers have to pay.
Paying tax and custom clearance handling charge is the duty of the person who buy something from another country.
We cannot estimate how much you have to pay to your custom in your country prior to your purchase because customers from more than 190 countries buys from PLAT and import tax is different from items and countries.
And import tax or VAT is changed frequently.
Based on the above, We cannot pay for your import tax on my side.
If you refuse the parcel, one of the three things below will happen.
1. You pay the tax and receive the parcel (normal).
2. You pay the tax and the deliverer throw the parcel away.
3. You pay the tax and the reshipping charge and the deliverer ship the parcel back to our office.
In other words, even if you refuse the parcel because of the custom, you have to pay the custom anyway.
Please understand it. Thank you.
Warranty and return policy
Initial defect:
We will replace tackles only if the item has a initial defect and please contact us within 7 days after receiving the item.
If you've used the tackles, we may not guarantee the free replacement.
Return policy
Restrictions of returned goods and exchange
Please let us know within seven days after receiving packing if you want to return the goods.
We refuse the returned goods used once.
We refuse returned items which are not the same conditions when we shipped (e.g. all tags are supposed to be attached).
You have to pay all shipping costs required for returned goods.
We will not repay shipping charges and handling charge.
We will deduct a remittance charge from refund.
We will repay, after receiving returned goods.
We will repay by Japanese yen rate when your payment has been made in USD or EUR.
The rate applied to the refund is an international rate on that day.
If the goods is "Free shipping" product, we will refund the amount after deducting the real shipping cost.
If the Japanese customhouse requires us tax, we will not receive packing.
The packing will be returned to you.
When goods are exchanged
Shipping fee (From You, To Us) Please pay.
Shipping fee (From Us, To You) Please pay.
We refuse returned items which are not the same conditions when we shipped (e.g. all tags are supposed to be attached).
You have to pay all shipping costs required for returned goods.
When returning the item sent by discount shipping., we bill you difference of shipping charges.
Please be sure to write "returned goods" on an invoice.
Regarding the return of reels, please note the following statement.
Reels are the precision instruments. Because of the reason, each reel has a different individuality.<
All the makers we do our business with always check all the items very strictly before they ship their items.Then they ship only the items which they admit there is no problem with fishing with.
You can try to have them investigate the quality of your reel.
However, they will not refund or replace if they do not acknowledge the item is a defective one.In this case, you have to pay all the costs.
There have been a lot of examples that customers complained on the reels which actually are good enough for fishing.Only when your reel has an obvious defect and you cannot fish with it, please let us know.
The rule of refund
We have got an important notice that Paypal changed their rule on 2020 March 16th.
1) Paypal has started charging all sellers the handling charge for all refunds.
Here is the detail of the handling charge.
3.75% of the refunded price + 40YEN
From the reason, we will subtract the amount above and refund the rest if the reason of the cancel is due to your personal circumstances.
ex) If the refunded price is 1,000YEN, we will subtract 3.75%(38YEN) + 40YEN = 78YEN form 1,000YEN, so you will get 922YEN.
2) Paypal also charges all sellers the handling charge whenever we send customers invoices.
The handling charge depends on the price of what customers add.
Therefore, please pay attention when you pay and make sure to decide your final order before you pay otherwise you will lose your precious money.
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